All UK orders are sent with Royal Mail.
We aim to dispatch all orders within 1-3 days of ordering - as we make some products to order they may take slightly longer however this will always be stated in the product description so best to check when ordering.
Personalised products will take longer, but this will also be listed on the product description.
If you are in a hurry for your order please do let us know and we will try our best to work round it!
International orders are also sent using Royal Mail, depending on the country we also track some orders. Delivery time can be as much as 12 days however most orders will arrive well before this time.
Any customs charges incurred are the sole responsibility of the customer, and the onus is on the customer to check any relevant customs charges, tax or duty, which may be payable in their own country before placing an order. By placing an order you are agreeing to this policy.
If you are unhappy with your order you have 14 days to receive a refund, please return the item in its original packaging and you will then receive a refund minus the shipping cost. Please do let us know if you would like a refund before posting it back to us.
Personalised and bespoke items are non-refundable, unless damaged at the point of receipt or supplied with errors caused by our negligence.
Although we package all orders very well in the unlikely event of something arriving broken we will of course replace free of charge.